Email Support Specialists at Systems Limited communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.
Responsibilities:
- Respond efficiently to customer inquiries via the digital live chat/email program with accurate information.
- Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions.
- Providing information to customers for company products and services.
- Work with management for customer services initiatives and continuous quality improvement.
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
- Meeting all operational targets and customer service/experience related KPIs.
- Intermediate/A Levels/Graduation preferably.
- 1 to 4 years’ experience in customer service, the content writing experience is highly preferred.
- Excellent written English communication and interpersonal skills.
- Knowledge of performance evaluation procedures.
- Good analytical skills in reading and listening.
- Strong attention to detail.
- Effective time management and organizational skills.
- Work independently as well as in a team environment.
- Case/ticket management skills.
- Analytical and problem-solving skills.
- Work professionally with customers and co-workers, treating with both enthusiasm and respect.
- Display empathy, understanding, and patience with employees and external customers.
- Maintain confidentiality
- Handle multiple projects simultaneously within established time constraints
- Proficient computer skills including experience with Microsoft Office Suite
Salary: Rs25,000.00 to Rs45,000.00 /month
Experience: Customer Service: 1 year (Preferred)
Location: Karachi (Required)
Language: English (Required)
Work Remotely: Yes
Interested candidates can share their resumes at samad.karim@systemsltd.com while mentioning the position “Email and Chat Specialist” in subject line.
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